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  1. REPAIR WARRANTY : All warranties are void if Suprema finds that the product has been abused, physically damaged or altered in any way without prior written authorization.
  2. OUT OF WARRANTY PRODUCTS : Out-of-warranty products are repaired only with the customer’s prior approval of the maximum estimated repair cost. For repair cost estimates, please email as@suprema.co.kr
  3. PACKING : Products must be appropriately packed to avoid damage during shipment. Damage or loss of goods during shipment is the sole responsibility of the customer. Do not enclose any accessories, brackets etc.
  4. SHIPPING COST : The customer is responsible for the cost of shipment to Suprema. Suprema will be responsible for the cost of shipment back to the customer. The customer is responsible for all return shipping costs on non-defective items.
  5. Spare parts or products that have been replaced for repair cannot be taken out of Suprema’s possession. Suprema reserves the right to possess.
  6. If Suprema does not receive a reply from the customer within 60 days after the notification that our product inspection has been completed, Suprema may return or dispose of the product after final notification.
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  1. Suprema collects and uses privacy information as follows.
    - Privacy information items

    Essential : Company Code, Contact Name, E-mail, Street Address / City / Postal Code/Country, Device information, Description of Problem

    Optional : Telephone number

    - Purpose : AS reception, Technical support
    - Retention and use period : 3 years
  2. You may refuse to consent to the collection and use of privacy information described above. However, refusal to consent will make it impossible to apply for and process after-sales service.
  3. Suprema may collect and use the above Contact Information to provide customer service and technical support. By submitting this form, you are agreeing to the foregoing. For more information, please refer to our Privacy Policy on our website.(www.supremainc.com/en/util/privacy-policy.asp)
  4. If you wish to withdraw your consent, please contact the department in charge of operations (as@suprema.co.kr) or the privacy information protection department (privacy@suprema.co.kr). Your request will be processed immediately after identity verification.
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